After-sale Service
1. Comprehensive after-sales service:
In order to ensure the safety and smooth use of our products, we provide 24-hour customer service. The customer service department will regularly conduct phone calls to users, track the use and training of equipment, timely grasp user information, and provide service suggestions. Irregular inspections, the company sends technical personnel to the user unit for on-site inspections to eliminate safety hazards.
The company will provide users with timely technical guidance, technical cooperation, technical training, and other full process services related to the installation, inspection, commissioning, acceptance, use, and maintenance of equipment in this project based on the characteristics of its own products.
2. Daily after-sales service:
Regular customer follow-up
Consultation on resolving issues related to contract products raised by customers;
Responsible for coordinating internal personnel within the company to provide timely responses to specific issues;
3. Equipment maintenance services:
Free maintenance within one year, lifetime maintenance (with a cost of production);
Relocation of equipment (cost charged);
4. Technical training services:
Responsible for arranging professional trainers for training, providing technical operation training for instructors, safety officers, and safety system knowledge.
5. Repair response commitment:
If there is a malfunction during equipment operation, provide off-site technical response at any time. If it cannot be solved off-site, send professional technical personnel to solve it on-site within 24 hours.
6. Monthly tracking of usage:
We will track the usage and training of customer equipment on a monthly basis, understand the usage of customer safety equipment, and assist customers in timely testing, maintenance, and replacement of equipment and safety equipment.
7. Annual safety inspection of equipment:
We will dispatch highly professional and experienced engineers according to customer needs to conduct a comprehensive inspection of the equipment used by customers, eliminate existing problems, promptly identify potential safety hazards, and provide sufficient safety protection for customer training and use.
8. Service Specialist and Emergency Phone:
We will arrange a dedicated person as the customer service specialist to handle any issues that customers may encounter during product use.
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